Refund Policy

If a licensed provider determines that a treatment is not appropriate for you, you will not be charged for that medication.

You may cancel a pending order at any time before your provider approves it by contacting our care team.

Prescription medications are prepared specifically for you by a licensed pharmacy. For safety reasons, dispensed medications cannot be returned or refunded once they have been filled or shipped.

If your order arrives damaged, incorrect, or compromised, contact us within 7 days of delivery and we will arrange a replacement at no cost.

Multi-month and recurring plans can be paused, changed, or cancelled from the patient portal or by contacting our care team before your next renewal date. Changes take effect on the following billing cycle.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer.